Hotel of the Future with Robots & AI

Robots inform, support and entertain customers and employees. In hotels nowadays, robots take on a wide range of tasks and bring high benefits, especially in the areas of:

  • Resource optimisation
  • Process optimisation
  • Customer experience
  • Marketing

With the Robo-Trial, companies in the hospitality industry can start the journey to becoming the hotel of the future without any further obligation. In the Robo-Trial, robots are integrated and tested for either 4, 8 or 12 weeks. More information on this below.

Becoming the hotel of the future? Yes, it’s possible. With robots and AI, we have a variety of solutions ready at hand. There are use cases for robots in the following areas:

  • Reception / Concierge
  • Porter
  • Room service
  • Laundry transport
  • Coffee robots, bartender robots, snack robots
  • Robots for logistics
  • Robot carts for the transport of larger loads up to 250KG
  • Personal companion to the room or conference room
  • Relaxation and sleep support
  • Telepresence robots

The Lab Hotel (Swiss Hospitality Hub) is an innovative partner of Arabesque and since its opening in March 2021, one can meet robots there.

Guests have the opportunity to interact with robots and artificial intelligence in the comfort of their room. The Lab Hotel has created the Smart Room especially for this purpose. The various robots are designed for testing, playing, exercising, meditating, listening to music and sleeping. The nerds among the hotel guests can program the robots.

The hotel of the future – a report by Swiss television SRF (in German).

Getting started in robotics is easy with the Robo-Trial from Arabesque. Hotels can integrate robots into their daily routine in a pilot phase, without any obligation, and gain important first experiences.


  • Processes are defined
  • Use cases are determined
  • Robots are deployed
  • Customer experience addressed
  • The results analyzed and evaluated

With the Robo-Trial, employees, customers and IT are in interaction with each other, hence from the start on a joint journey into the future.

Arabesque stands for robotics, AI and process optimization. We advice companies in the deployment of robots and the optimization of processes.

Feel free to contact us.

happy people & robots